its really not that easy..

part of what i do at work includes looking at customers complain and attempt to do some form of service recovery. its only been 5 months and i have read so many different complains and replying to them. many times, I wonder if its really that hard to get things right with the customers. i mean.. you just have to keep smiling and ignore all the negative things the customer may say..

today.. i was corrected.. it really isnt all that easy..

i was at an outlet today and for a long while, i was tending to customers who wanted to redeem the free food we are giving out. due to some operations mistake, the waiting time for some people were an hour (cant believe people are willing to wait an hour for something that is worth $1.. Singaporeans..).. so I had to "send" this lady to go window shopping and come back an hour later to collect. (by which she already asked what was holding up the redemption in an irritated tone) so 1 hour later, it just happened that i gave away the current batch.. and this lady had to wait another 10mins for the next batch.. i tried asking her to take a seat and wait for just a short while but she decided to walk away.. but not before muttering something sarcastic even though i tried to explain she wasnt the first few in the queue anyway..

as she walked away.. i cant help feeling irritated.. and even shook my head in disbelief.. its a good thing she didnt see me do it.. if not.. i would soon have to deal with a complain on me..

flyers.. that's a first

this is not about the place where tourists are all forced to go when they visit Singapore.. but speaking of that, just earlier this month, i went to "take a ride" on the Flyer. Thanks to Mcdonald's and the monopoly contest, I won a 1 for 1 ticket to the flyer... no way would I pay the full amount.. but if its half.. might as well..

well.. the 30 mins didnt feel that long.. nor was it really boring.. but it is still one of those things most ppl probably only do once in their lives.

now.. back to the flyers.. i had to give out flyers.. for the first time in my life. i have always been a skeptic about flyers.. knowing that most of the time, it doesnt work.. but this time round, we had to do some publicity for a church event..

after this experience.. i must say... ill just help the flyers distributor even if i dont care about what they are giving out.. (i am always those that will say no thanks to flyers.. but at least im much better than those who.. avoid you like a plague.. not even acknowledging you...)

but thankfully.. there are still enough kind Singaporeans.. to help me get my task quickly over..

its been a while..

many weeks since the last post..

many things happened... and i found out that im not that much a people person as i was in the past.. mistakes made that led to... things happening.. certainly dont feel very good huh..

but... after today.. though what has happened cannot be changed.. things seems to be getting better... really good feeling about it..