part of what i do at work includes looking at customers complain and attempt to do some form of service recovery. its only been 5 months and i have read so many different complains and replying to them. many times, I wonder if its really that hard to get things right with the customers. i mean.. you just have to keep smiling and ignore all the negative things the customer may say..
today.. i was corrected.. it really isnt all that easy..
i was at an outlet today and for a long while, i was tending to customers who wanted to redeem the free food we are giving out. due to some operations mistake, the waiting time for some people were an hour (cant believe people are willing to wait an hour for something that is worth $1.. Singaporeans..).. so I had to "send" this lady to go window shopping and come back an hour later to collect. (by which she already asked what was holding up the redemption in an irritated tone) so 1 hour later, it just happened that i gave away the current batch.. and this lady had to wait another 10mins for the next batch.. i tried asking her to take a seat and wait for just a short while but she decided to walk away.. but not before muttering something sarcastic even though i tried to explain she wasnt the first few in the queue anyway..
as she walked away.. i cant help feeling irritated.. and even shook my head in disbelief.. its a good thing she didnt see me do it.. if not.. i would soon have to deal with a complain on me..
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