ugly people

this is not about appearance of a person, at least not about the physical appearance.
any person that wants to go into service industry, sooner or later, you would have to deal with the ugly people. being in the f&b industry, and working closely with service standards, i am the first place people go to to drop a complain about my company. many times, the customers write in with genuine feedbacks, often doesnt demand for a particular type of returns. these people really just want us to stop making some mistakes, to improve to serve others better. these people are really the nice people, wonderful to serve, and to welcome them back.

so that was the nice people. next up, ugly town! these are the people who takes advantage of small little things to gain the world. these are the people that comes wanting to take advantage of the situation.

so it all started with 3 of them having a meal at our restaurant. turned out the next day, two had stomach problems and one vomitted. ok, so if they go see a doctor then, and the doctor says that it is our food, then so be it. but the thing is, they only saw the doctor 2 days later. any logical person would know that within that 2 days, anytihng can happen, and that is no longer proof that our food is the cause. and the worse thing is, even then, 2 of the doctors did not have the confidence to say that it is our food that caused the poisoning. so on the 3rd day, they called in, demanded to see the manager at the outlet at a specific time. they refused to change another date even though the manager is on course that day. you know, so far, they have every right to do what they are doing. what happened next is not so anymore..

my manager went down a little late, these 3 customers decided that they were hungry, and went to grab food. fair enough? they insisted that we pay for that meal for theirs because the manager was late and made them wait!
if that wasnt ugly enough, they took a cab down to our restaurant, and they insisted on making us pay for the cab ride too!

all these, plus the way they handled the whole discussion was just plain bad! (if u r interested to know what else happened, ask me in person!)

there's a saying that all service personel hates: "the customer is always right".. and you know what? this is totally false! the customers has a right to complain, but they are definitely not always right! definitely not!

p.s
so during the discussion between the customer and the manager, the customer tried to fish for some sort of returns.. so they told the manager "看你会不会做人？" - a phrase often used to sound out the other party to give something favourable to the person. of course the manager didnt say this to the customer, but she told us, she wanted to tell the customer "我都有两个女儿了，你说我会不会做人呢？ so funny!